Important Notes: Please be aware due to the current situation with COVID-19, there could be slight delays.

Sadly we're not responsible for any delays, lost parcels and customs charges, please check out the EMS or Korea Post website for more information on potential charges for imported goods in your country which the customer is liable for.

we will make sure to keep you updated and provide information should anything change. Once your order is placed, we will follow up with email confirmation with tracking number. Please allow two business days to process the order.

CUSTOMS DUTY AND CUSTOMS CLEARANCE FEE

MEG KIM is not responsible for the customs duty and the custom clearance fee. You may be charged custom fees for something purchased online. For more information please contact your local customs office.

 country                  shipping type                      cost

South Korea          standard                              3,000 won

UK                            standard                               30$

UK                            900$ and over                   free

U.S.A                       standard                               28$

U.S.A                       900$ and over                   free

Canada                   standard                               29$

Canada                  900$ and over                   free

Japan, China         standard                              20$

Japan, China        900$ and over                   free

++ payment

 Korean - Transfer Account 

 Foreigner - VISA, MASTER, JCB, Amex or Paypal (PAYPAL - Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.) 

 International Shipping will take around 2-5 weeks. 

 *international shipping no refund no exchange *

Refund

we DO NOT offer returns or refunds for any of the reasons stated below.

- Customer has changed their mind regarding purchase.

- The item does not fit as intended or incorrect size was purchased.

- Product no longer needed.

- Postal loss/Damage

As part of the 2015 Costumer Rights Act, you the consumer, have the right to reject a faulty item, and be entitled to a full refund within a 30 day period.

In circumstances where you consider a product to be defective, you should promptly message our team using the CONTACT page with details of the order, product and the defect( along with photographic evidence). We will fully examine the product and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement or refund as a result of the defect.

In order for a successful replacement/refund we must receive all items back to the return address within 7 days. Items must be UNWORN AND UNWASHED WITH ORIGINAL TAGS STILL IN PLACE.

Delivery failure 

If after two attempts delivery of your parcel becomes impossible, we will try to find a safe place to leave it, and will also leave a note to let you know where your parcel is and how to pick it up. If you are not going to be in the place of delivery at the convened time, please contact us to agree on another delivery date. 

 If 15 days after your parcel is available for delivery the parcel has not been delivered for reasons not attributable to us, we will understand that you want to cancel the agreement and it will therefore be terminated. Following said termination we will refund you the price paid for such products as soon as possible and in any event within a maximum of 30 days from the date in which we deem the agreement to be terminated. In such case, we will be authorised to charge you the transportation costs arising from the shipping and termination costs.

PLEASE NOTE

- Refunds/Replacements do not include any shipping and handling charges shown on the packaging slip or invoice.

- Shipping charges for all returns must be prepaid and insured by you.

- You are responsible for any loss or damage to products during shipment.

- We do not guarantee that we will receive your returned item and therefore recommend all return postage to be sent tracked.

- Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.